RefundPolicy

We stand behind our service with a comprehensive refund policy. Your satisfaction is our priority, and we're committed to fair and transparent refund practices.

Last updated: December 2024

Refund Policies

Clear guidelines for different types of refunds

30-Day Money-Back Guarantee

Full refund within 30 days of initial purchase if you're not satisfied with our service.

  • Refund request must be submitted within 30 days of purchase
  • Service must be cancelled before refund processing
  • Refund will be processed to original payment method
  • Processing time: 5-10 business days

Subscription Refunds

Pro-rated refunds for unused portions of monthly/annual subscriptions.

  • Refund amount calculated based on unused days
  • No refunds for partial months if service was used
  • Annual subscriptions: refund for unused months only
  • Setup fees and one-time charges are non-refundable

Service Issues

Full refund if service is unavailable due to technical issues on our end.

  • Service downtime exceeding 24 hours
  • Data loss due to system failure
  • Security breach affecting your account
  • Failure to deliver promised features

How to Request a Refund

Simple 4-step process to get your refund

1

Submit Request

Contact our support team via WhatsApp or email with your refund request

2

Review Process

We'll review your request within 2-3 business days

3

Approval & Processing

If approved, refund will be processed within 5-10 business days

4

Confirmation

You'll receive confirmation once the refund is completed

Non-Refundable Items

Items that are not eligible for refunds

Items Not Eligible for Refunds

  • Custom development work
  • Third-party integrations
  • Training sessions already completed
  • API usage beyond free tier
  • Custom branding or white-labeling

Important Notes

  • • Refund requests must be submitted through official channels (WhatsApp or email)
  • • All refunds are subject to review and approval
  • • Refund amounts may be adjusted for any discounts or promotions applied
  • • Chargebacks or disputes may result in account suspension
  • • We reserve the right to refuse refunds for abuse or violation of terms

Contact Information

For refund requests or questions about this policy, please contact us:

WhatsApp: +91 79866 85940

Email: support@fastad.ai

Response Time: Within 24 hours

Questions About Refunds?

Our support team is here to help with any refund-related questions or concerns.